As an Intermediary of Fedhealth Medical Scheme you are able to download FedChat Brokers and have the ability to chat online, in real time, with a Service Centre consultant by using this instant messenger as the tool for communication.
You are able to:
• Clarify simple enquiries without calling the call center or sending emails.
• Achieve a speedy resolution to your enquiry due to real time responses.
• Receive IM messages instead of SMSs improving accessibility.
• Ask for your clients benefit and or claim related enquiries.
• Chat to a person and not an automated system.